Marketplace orders
Funds are reserved when you place an order. If a publisher cannot deliver as agreed, we review the case and may refund wallet credit.
Promotional bonus
Welcome bonus credit is promotional, spend-only, and not withdrawable or refundable as cash.
Managed packages
Managed Digital PR packages are scoped in writing. Refunds depend on delivery milestones agreed with our team.
How to request a review
Open the order conversation or contact support with the order ID and details. We aim to resolve disputes fairly and quickly.